PRIVACY POLICY — POWER EQUIPMENT SERVICES LTD

Last updated: 10 September 2026

Power Equipment Services Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use and store your personal information when you visit our website, contact us, or purchase products and services.

1. Information We Collect

We may collect the following information:

  • Personal details (name, email address, phone number)

  • Order and payment information

  • Service and repair booking details

  • Website usage data (pages visited, time on site, device type)

  • Any information you provide when contacting us

2. How We Use Your Information

We use your information to:

  • Process orders and service bookings

  • Respond to enquiries

  • Provide customer support

  • Improve our website and services

  • Send important updates about your order or booking

  • Maintain safety, security and fraud prevention

We do not sell or share your personal data with third parties for marketing.

3. Cookies & Website Tracking

Our website uses cookies to:

  • Improve site performance

  • Analyse visitor behaviour

  • Remember your preferences

You can manage or disable cookies in your browser settings.

4. Payment Information

Payments made through our website are processed securely by trusted third‑party providers. We do not store your full payment card details.

5. Sharing Your Information

We may share your information only with:

  • Payment processors

  • Delivery partners

  • Service and repair technicians

  • Legal or regulatory authorities (if required)

We never share data for advertising or marketing purposes.

6. Data Storage & Security

We take reasonable steps to protect your information from loss, misuse or unauthorised access. Your data may be stored on secure UK or EU‑based servers.

7. Your Rights

You have the right to:

  • Request a copy of the personal data we hold

  • Ask us to correct inaccurate information

  • Ask us to delete your data (where legally possible)

  • Withdraw consent for marketing communications

To exercise your rights, contact us at powerequip@btconnect.com.

8. Contact Us

Power Equipment Services Ltd Oldington Trading Estate, Kidderminster, DY11 7QP Phone: 01562 742400 Email: powerequip@btconnect.com